PRIVACY POLICY

Last Updated – (3 nov 2025)

Here at Digifluence Online Pvt. Ltd. (‘Company’, ‘we’, ‘us’ or ‘our’), we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose, personal information across all our platforms, including websites, software applications, and digital services.

By providing Personal Information to us, you consent to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy and any other arrangements that apply between us. We may inform you of any change to our Privacy Policy from time to time as prescribed under the applicable laws. We also encourage you to check our Site periodically to ensure that you are aware of our current Privacy Policy. This Privacy Policy may be supplemented by additional privacy statements, terms or notices provided to you.

Personal Information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information and bank details.

COLLECTION AND USAGE OF PERSONAL DATA

INFORMATION WE COLLECT

When you register yourself or engage in our services, we may collect the following personal information from you which is stored securely on a server operated and managed by the Support Team:

• Personally Identifiable Information (PII): Covers data that can directly or indirectly identify an individual, including name, contact details, billing address, and payment credentials. This information is collected when you register, subscribe to services, or complete transactions with us.
• Technical Identifiers: Refers to system-generated data such as IP addresses, device identifiers, operating system details, browser specifications, access logs, and cookies or similar tracking technologies that enable functionality, security, and service optimization.
• Usage Metrics: Encompasses records of user interaction with our services, including activity logs, feature preferences, navigation flows, time spent, and clickstream data. This helps us improve user experience and service delivery.
• Correspondence Records: Includes all forms of communication with the company, such as emails, customer support tickets, and related service interactions.

USE OF INFORMATION

All the certificates, information uploaded are kept secured in our data server. No information, certificates, financials are forwarded to any third party or when necessary for proceeding with the services shall be forwarded with prior consent of owner of such certificate.

We process your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Australian Privacy Act, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India, for the following lawful purposes:

Service Provision and Maintenance

• Service delivery and optimization: To provide, maintain, and improve our services, including monitoring service performance and user experience analytics.
• Account management: To establish and manage your user account, facilitate registration processes, and provide access to personalized service features available to authenticated users.

Contractual Obligations

• Contract performance: To fulfil our contractual obligations, including processing transactions, delivering purchased services, and executing service agreements entered into through our platform.
• Legal compliance: To comply with applicable legal obligations, regulatory requirements, and legitimate business purposes.

Communication and Customer Relations

• Direct communication: To contact you via email, telephone, SMS, or other electronic communication channels regarding service updates, transactional notifications, security alerts, and essential service-related communications.
• Marketing communications: To provide information about products, services, promotions, and events that may be of interest to you, subject to your communication preferences and applicable marketing consent requirements.
• Customer support: To respond to your inquiries, process service requests, and provide technical assistance.

Business Operations and Analytics

• Business intelligence: To conduct data analysis, identify usage patterns, evaluate marketing campaign effectiveness, and enhance our services, products, and user experience.
• Corporate transactions: To facilitate due diligence processes in connection with potential mergers, acquisitions, divestitures, restructuring, or asset transfers, where personal data may be transferred as part of business assets.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with third parties in the following circumstances, ensuring appropriate safeguards and legal bases:

• Service Providers and Processors: We engage qualified service providers to perform functions on our behalf, including analytics, payment processing, customer support, and technical services, under strict data processing agreements that ensure adequate protection of your personal information.
• Corporate Structure and Business Transfers: We may share information with our corporate affiliates, parent companies, subsidiaries, and entities under common control, all of whom are required to adhere to this Privacy Policy and applicable data protection standards.
• Business transactions: Personal information may be disclosed or transferred in connection with corporate transactions, including mergers, acquisitions, joint ventures, or sale of assets, subject to appropriate confidentiality and data protection obligations.
• Business partners: We may share limited information with trusted business partners to offer complementary products, services, or promotional opportunities, always with appropriate consent mechanisms and opt-out provisions.
• Public forums: Information you voluntarily share in public areas of our services may be accessible to other users and the general public. Please exercise discretion when sharing personal information in these contexts.
• Legal requirements: We may disclose personal information when required by law, court order, or regulatory authority, or to protect our rights, property, safety, or that of our users.
• Explicit consent: We may process and share your personal information for additional purposes with your explicit, informed consent, which you may withdraw at any time in accordance with applicable law.

RETENTION OF PERSONAL DATA

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes.

TRANSFER AND PROCESSING OF PERSONAL DATA

Data Processing Locations

Your personal information, including sensitive personal data, may be processed and stored at our operational offices and facilities located in various cities and states within India, as well as at the premises of our authorized service providers and business partners. This processing may occur at locations different from your state, city, or regional jurisdiction where varying local regulations and data protection standards may apply.

Domestic Transfer Safeguards

We ensure that all domestic transfers of your personal data are conducted with appropriate security measures and compliance protocols:

• Secure transmission: Implementation of encryption and secure communication channels for data transfers between our facilities.
• Access controls: Restriction of data access to authorized personnel who require such information for legitimate business purposes.
• Contractual obligations: Binding agreements with third-party processors requiring adherence to equivalent data protection standards.
• Audit and compliance: Regular assessment of data handling practices across all processing locations.

By accepting this Privacy Policy and providing your personal information, you consent to the processing and transfer of your data as described above. You maintain the right to withdraw your consent at any time, though such withdrawal may affect our ability to provide certain services.

DATA SUBJECT RIGHTS

In accordance with applicable data protection regulations, you may have rights including access, rectification, erasure, data portability, and objection to processing. To exercise these rights or for questions regarding data processing, please contact our Data Protection Officer using the contact information provided below.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy was last updated on [3 nov 2025].

CONTACT US

For further information about our Privacy Policy or practices, or to access or correct your Personal Information, or make a complaint, Please contact our Data Protection Officer (‘DPO’):

Digifluence Online Pvt. Ltd.
Email: compliance@digifluence.in
Contact Link: https://digifluence.in/contact.php